Book Review: Crucial Conversations — Tools for Talking When Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, & Emily Gregory
This is another book that I read over 20 years ago, when it first appeared. In fact, I still have my original copy. I bought the new one when a client asked me to come back into her workplace and do some leadership development, communications training and team building with her team. She and her…